Travel, stays & experiences · Ghana and Burkina Faso
One partner on the ground, not a dozen.
Lumaya is a destination management company for Ghana and Burkina Faso. We design what happens on the ground and we run it: the transfers, the rooms, the itinerary, the delegation, the event.
What a destination management company does
We are the side of the trip that happens after you land.
From the moment you land, one team takes care of everything on the ground. We hold the local knowledge, the partner network and the operational responsibility for everything that happens inside the country, and we answer for all of it as one company rather than handing you a list of numbers to call.
Who calls us
- Companies and institutions sending people to the region
- Tour operators and agencies who need an operator on the ground
- Delegations, conferences and organised groups
- Individuals who would rather arrive to something arranged
What elevated means
Elevated is a standard, not a price.
We promise elevated experiences, so it is worth being exact about the word. It does not mean expensive. It means the booking was thought through before you noticed the problem it avoided, the car was there, the room was what the photographs showed, and someone answered the phone. We hold that standard at the budget in front of us.
Thoughtful
Decisions made in advance, on your behalf, by someone who knows the ground.
Seamless
One point of contact. The coordination between providers is our problem, not yours.
Reliable
What was agreed is what happens, and you hear from us before you have to ask.
Personalised
Built around the purpose of the trip, not assembled from a catalogue.
Five capabilities
Everything we do falls into five areas, and most work uses several at once.
A delegation needs mobility, stay and MICE. A family visit needs stay, experience and concierge. They arrive as one brief and one quote.
Where we operate
Ghana and Burkina Faso, properly, before anywhere else.
We would rather be genuinely good in two countries than thinly present in twenty. These are the markets our team lives in, where we know the operators personally and can answer for what happens. The network grows outward from here, not by announcement.
How this works
Why clients stay with us
One contract, one contact, one company that answers for the result.
Organising anything across the region usually means assembling a chain of providers and then managing the gaps between them. Those gaps are where trips go wrong. We close them by taking the whole brief, and the accountability that comes with it.
What that is worth
- One point of contact from brief to departure
- A partner network vetted on the ground, not online
- Pricing explained, not bundled out of sight
- Someone reachable while the trip is happening
- Both languages, both countries, same team
- Consistent service quality across providers
The Lumaya experience journey
Every piece of work follows the same six steps.
Discover
The client discovers Lumaya.
Connect
We listen before we propose.
Design
We tailor the best solution.
Deliver
We execute with excellence.
Elevate
We exceed expectations.
Build relationships
The journey continues after the experience.
The Lumaya experience promise
Every client should feel
- Welcome.
- Understood.
- Safe.
- Valued.
- Inspired.
The five signature moments
Every elevated experience includes five memorable moments.
- 01
Anticipation
The client feels expected.
- 02
Welcome
The client feels genuinely welcomed.
- 03
Guidance
The client feels supported.
- 04
Surprise
The client experiences something unexpected.
- 05
Lasting connection
The relationship continues beyond the service.
Who we serve
Lumaya serves clients who value trust, efficiency and a standard they can predict.
- Corporate clients
- Government institutions
- International organizations
- NGOs and development partners
- Universities
- Investors and entrepreneurs
- Expatriates
- African diaspora
- Leisure travellers
Tell us what you need. We listen before we propose.
A line on WhatsApp is enough to start. Dates, numbers and purpose, and we will come back with something concrete.
Start a conversation